Caleb Mitchell

Author

Caleb Mitchell

Caleb Mitchell is BIGContacts' senior product manager with a deep-rooted passion for tech and customer relationship management. He holds a Master's in Business Analytics from the University of Pennsylvania. Caleb steers the way for CRM innovation with a blend of analytic prowess and technical expertise, drawing from his extensive background in data analytics and software development. He's a fervent writer on CRM, SaaS, automation, customer relationship management, AI, and predictive analytics, with his work regularly published in TechCrunch, SaaS Mag, and Customer Think. Connect with Caleb through his LinkedIn profile for insights on CRM strategies and to engage in solution-oriented discussions.

Articles by Caleb Mitchell

Last modified: March 28, 2025

What Is a Retail CRM? The Ultimate Guide for 2025

Imagine this: you’re running a retail business, pouring your heart and soul into creating amazing products and experiences. But somehow, you’re still struggling to keep customers coming back. You’re losing track of who bought what and what their preferences are. Sound familiar? You’re not alone. As Jeff Bezos once said,
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Last modified: March 27, 2025

What Are the 8 Best Keap Alternatives for Businesses in 2025

45% of businesses said their sales revenue improved by using effective CRM software. That’s because the right CRM helps streamline customer interactions, automate workflows, and improve sales tracking. However, not all CRMs fit every business’s needs. However, finding the right CRM is crucial. Keap is a popular CRM known for its automation and marketing features, but...
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Last modified: January 26, 2025

CRM Migration: A Beginner’s Guide to Moving Your Data

Customer relationship management (CRM) is about bringing together lots of pieces of information about customers and market trends, so you can sell and market more effectively. – Dave Chaffey CRM migration is often a necessary step to achieve that seamless flow of information, but let’s be real—it’s not without its challenges. Many businesses struggle with...
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Last modified: January 10, 2025

5 Best CRM Workflow Automation Tools for Better Sales Management | The Ultimate Guide

Did you know that 70% of business leaders report spending 45 minutes to 3 hours a day on repetitive tasks, accounting for a significant chunk of their 8-hour workday? According to McKinsey, automation has the potential to boost global productivity growth by 0.8% to 1.4% every year. These numbers highlight a serious concern—time is being wasted on...
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