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Best Contact Management Software: Top 15 Picks for 2024

As someone who has closely observed the CRM industry’s evolution, I can confidently say that the market is on an incredible growth trajectory. The CRM market is on a steady climb, with an impressive annual growth rate of 10.34% projected from 2024 to 2029. By 2029, it’s expected to hit a massive market volume of $145.6 billion.

One of the key factors driving this expansion is the increasing demand for effective contact management software. Contact data is the cornerstone of every successful customer relationship, yet I’ve seen many businesses struggle with managing it effectively. Relying on traditional methods like spreadsheets often leads to errors and missed opportunities.

That’s why having a powerful contact management tool isn’t just a luxury—it’s a necessity. The best CRM solutions go beyond simple data storage, offering advanced features that help businesses leverage their data to strengthen relationships and streamline processes.

To make your search easier, I’ve thoroughly evaluated the top-rated contact management software on the market and handpicked 15 reliable options. In this guide, you’ll find an expert breakdown of their pros and cons, helping you make an informed decision tailored to your business needs.

What Is Contact Management Software?

Contact management software refers to tools that help consolidate and manage the data related to your business contacts. This includes their contact details such as phone numbers and addresses, purchasing behavior, communication history, activity timelines, social media accounts, and other such information.

When looking for the best contact management software, it’s essential to choose a tool that can handle all these details seamlessly, making it easier to stay organized and strengthen customer relationships.

“If you don’t yet have a way to keep your professional contacts organized, figure out a system that works for you. It doesn’t have to be an old-school Rolodex (but hey, if that’s what works, use it!). It could be a spreadsheet, a type of contact management software, or whatever works for you. Make sure it lets you keep notes in case you need refreshers.”

– Christopher Taylor

While conventional spreadsheets may work for a limited number of contacts, you require a dedicated application for managing a large volume of data pertaining to your contacts as your business grows.

Take this contact dashboard from BIGContacts, for example –

management-software

BIGContacts cloud-based CRM platform, offering a comprehensive dashboard for contact management and email marketing automation.

You can use it to track communication history, upcoming tasks, files, notes, social media profiles, etc., for all your contacts. Such seamless organization of contact data can prove to be highly beneficial for your relationships.

Let’s explore the benefits of a contact management solution in a bit more depth.

What Are the Benefits of Contact Management Software

It doesn’t come as a surprise that 80% of buyers are willing to pay more if they are offered a personalized experience.

But how can you deliver such experiences?

Well, to begin with, you require an efficient client database management system, one that keeps your contact data clean and usable. Here are the most significant benefits of such a tool:

1. Drive Personalized Interactions

With all contact information neatly organized and constantly updated, you can offer more personalized solutions to your prospects and customers. Using efficient contact database software helps you understand their needs and preferences, allowing you to deliver more meaningful experiences. Additionally, you can sort and segment your contacts into distinct lists, enabling targeted engagement and improving your overall outreach strategy.

2. Enhanced Accessibility

A key aspect of contact management is that it lets you recall relevant information at the right time. This enables you to avoid any delays and ensure that you deliver satisfactory solutions. Moreover, a powerful contact management solution offering remote access can help you find relevant information, even when you are out of the office.

3. Reminders & Alerts

With so many contacts to manage, it is highly probable that you will miss a deadline or a high-value engagement opportunity from time to time. A contact management solution prevents this by delivering instant alerts or reminders. Whether you have a contact’s birthday coming up or an important meeting, trust a contact management solution to remind you at the right time.

reminders-alerts

4. Automated Processes

A contact management tool with automation capabilities can help you enhance your overall productivity. You can use such a tool to automate redundant and tedious tasks, thereby freeing up more time to focus on strengthening customer relationships. Moreover, you can set up automated email sequences to engage with contacts at the most appropriate time.

automated-process

5. Effortless Data Synchronization

A contact management system with multiple integration options lets you keep contact data synchronized across platforms without updating records manually. For instance, you can use a CRM tool that offers two-way synchronization with applications like QuickBooks for financial record management, Mailchimp for email marketing, or Google Analytics for business intelligence.

6. Reporting & Analytics

Another fundamental advantage of contact management software is the ability to generate in-depth reports and visualize business performance. After all-

“That which is measured improves.”

– Karl Pearson

A contact management system offers in-depth reports and powerful analytics, allowing you to gauge the performance of every engagement campaign and individual team member.

What Are the Key Features to Look for in Contact Management Software?

When choosing the right software to manage contacts for your business, it’s essential to know which features will make a real difference in your daily operations. Here are seven key features to look for in effective contact management software:

1. Centralized Contact Database

A well-organized, centralized contact database is the heart of any good contact management software. This feature lets you store and manage all your contacts’ information—like phone numbers, email addresses, and social media profiles—in one place.

A unified database prevents the hassle of sifting through different tools or spreadsheets, making it easy to retrieve any contact details you need quickly. Plus, a centralized system means everyone on your team can access the latest contact information, which keeps everyone aligned.

2. Advanced Search and Filter Options

Being able to quickly find a contact or a group of contacts is crucial, especially as your database grows. Look for software with robust search and filtering capabilities, allowing you to locate specific contacts by name, job title, location, company, or custom tags.

Advanced search features make it easy to sort through large amounts of data efficiently, helping you save time and ensuring that you can always access the exact contact information you need without any delays.

3. Contact Segmentation

Segmentation is essential for targeted outreach and personalized marketing. With contact segmentation, you can divide your contacts into groups based on characteristics like industry, location, purchase history, or engagement level.

This feature allows you to tailor your communication to each group’s specific needs, resulting in more relevant and impactful interactions. Whether you’re running an email campaign or a sales follow-up, segmentation lets you reach out to the right audience with a more personal touch.

4. Communication History Tracking

To build meaningful relationships, it’s essential to keep track of all interactions with your contacts. Look for a tool that logs the communication history for each contact, including emails, calls, meetings, and notes.

This feature provides a complete view of your past interactions, enabling you to pick up where you left off without missing a beat. With a record of communication history, you can maintain continuity in conversations, avoid redundant messages, and always be prepared for follow-ups.

communication-history-tracking

5. Task and Follow-Up Reminders

Timely follow-ups are key to effective relationship management. Choose contact management software that includes task and reminder features so you never miss a follow-up. This feature allows you to set reminders for specific contacts or tasks, ensuring you keep track of deadlines and follow-ups with ease.

Whether it’s a scheduled call, a product demo, or a client check-in, reminders help you stay proactive and responsive, making it easier to build trust and credibility with your contacts.

task-follow-up-reminders-software

6. Integration with Other Tools

Your contact management software should integrate seamlessly with other tools you use, such as email platforms, CRM systems, and marketing software. Integrations simplify your workflow by allowing data to flow between systems without the need for manual input.

For example, syncing with your email client can log emails automatically, while integrating with your CRM can help manage your sales pipeline. These connections enable you to access and update contact information across different platforms, making your processes more efficient.

7. Mobile Access

Today’s business world demands flexibility, and mobile access is essential for staying productive on the go. Look for software that offers a mobile app or mobile-friendly interface, allowing you to access your contacts and manage tasks from anywhere.

With mobile access, you can update contact details, check reminders, and review communication history, all while working remotely or traveling. This feature ensures that you’re always prepared, responsive, and able to manage your contacts wherever you are.

Top Reasons to Use Contact Management Software for Your Business

CRM with Mobile Access

Top 5 Reasons to Use Contact Management Software for Your Business

Contact management software can simplify your data management process, helping you organize and make the most of your customer information. Here are the top five reasons why your business should consider using contact management software.

1. Centralized Storage of Customer Data

With contact management software, you can store all your customer information in one place. Instead of hunting through spreadsheets or emails, you’ll have instant access to contact details, communication history, social media profiles, and purchase information.

This centralized approach not only saves time but also improves accuracy, ensuring that everyone on your team has up-to-date data. The result? A streamlined workflow that keeps your customer information organized and accessible, allowing for quicker responses and better customer interactions.

2. Enhanced Customer Insights

By using contact management software, you gain valuable insights into your customers’ behaviors, preferences, and purchase histories. These insights help you tailor your communications and offers, making your interactions more meaningful.

With a clear view of what your customers like and how they’ve interacted with your brand, you’re better equipped to meet their needs. Ultimately, these enhanced insights can lead to stronger customer relationships, higher satisfaction rates, and increased loyalty over time.

3. Improved Team Collaboration

A good contact management system makes collaboration across departments easier. When sales, customer service, and marketing teams can all access the same up-to-date information, it reduces misunderstandings and improves communication.

This level of transparency ensures that each department can build on each other’s efforts, creating a smoother experience for the customer. Whether you’re following up on a sales lead or handling a customer issue, team members can quickly see all relevant information, which leads to faster resolutions and improved service.

4. Simplified Contact Segmentation

Contact management software enables you to segment your contact list into distinct groups based on criteria like demographics, purchase history, or engagement level. This segmentation lets you create more targeted campaigns and personalized messages that resonate with specific audiences.

With better segmentation, you can ensure that each customer receives information that’s relevant to them, leading to higher engagement and conversion rates. Using contact relationship management software in this way makes your marketing efforts more efficient and effective.

5. Increased Efficiency with Automation

One of the biggest advantages of contact management software is its ability to automate repetitive tasks. From sending follow-up emails to scheduling reminders for check-ins, automation saves time and reduces the risk of human error.

This allows your team to focus on more strategic work, like nurturing customer relationships and closing sales. Automation also ensures that no interaction slips through the cracks, keeping your business responsive and efficient while building better relationships with your contacts.

automated-crm-software-top-picks

Methodology for Choosing the Right Contact Management Software

Every business is unique and has different requirements from a CRM application. A tool that works wonders for one organization might not even cover the basics for another. In simple terms, there’s no one-size-fits-all solution when it comes to contact manager software.

Before exploring different contact management tools, it’s essential to thoroughly understand your business needs, industry, and target market. Here are some key questions to consider before searching for the best contact management system for your business.

  • What is the current size of your business?
  • What problems does your team currently face with contact management?
  • What is the level of automation that you require?
  • What integrations are you looking for?
  • What is the budget that you are working with?

Once you answer such questions, you can begin searching for the best contact manager software for your business. Here are some factors to consider when making the final decision:

1. Business requirements

Keep in mind your specific business needs to find a tool that aligns with your vision and goals. Choose a flexible tool that can be adapted according to your team’s requirements.

2. Pricing

Go for a tool that offers all the features you require without causing any budget overruns. You can easily find cost-effective contact management systems such as BIGContacts providing advanced features for affordable prices.

3. Simplicity

Even the most advanced features are futile if your team encounters problems using them. The tool should have an easy-to-use interface since a complicated tool will only get in the way of your business operations, leading to a drop in productivity.

4. Scalability

Keep the future needs of your business in mind when picking a contact management system. A tool that is capable of growing your business can save you time and money in the long run.

Once you find tools that check these boxes, start looking into their user reviews posted on credible sources. You can also use the free trial period that most applications offer. This can help you ascertain if the tool is right for your business before you commit to it.

Pricing Guide: How Much Does Contact Management Software Cost?

When it comes to investing in tools for managing customer data, understanding the costs involved is crucial. The price of contact relationship management software can vary widely depending on features, user capacity, and customization options.

Here’s a list of the top 15 contact management software options along with their pricing, to help you choose the best fit for your business.

CRM Best For Pricing
BIGContacts Contact Management & Email Marketing Forever free for small teams. Paid plan starts at $9.99/month
HubSpot Centralizing Sales, Marketing, & Support Operations Starts at $15/user/month.
Bigin Marketing Automation Custom pricing
Streak Lead Management Starts at $59/user/month.
Pipedrive Sales Pipeline Management Starts at $14/user/month.
Zendesk Sell CRM Integration With Existing Zendesk Support Starts at $19/user/month.
monday.com Project Management Starts at $9/user/month.
Covve CRM Personalization Custom Pricing
Salesforce Sales Management Starts at $165/user/month.
Bitrix24 Online Team Workspace Starts at $23.5/organization/month
Insightly Workflow Automation Starts at $29/user/month.
Freshsales AI-Powered Sales Campaigns Starts at $8.8/user/month.
SugarCRM Marketing, Sales & Customer Service Starts at $19/user/month.
Nimble Social Media Integration Starts at $29.9/user/month.
Copper CRM Google Workspace Starts at $12/user/month.

My Top 3 Picks for the Best Contact Management Software

Need an effective contact management tool to boost your business? Check out my top recommendations:

1. BIGContacts:

BIGContacts truly shines when it comes to building and nurturing customer relationships. Its AI capabilities help automate tasks like contact updates and email segmentation, allowing you to focus on personalized engagement. BIGContacts offers effective features for sales and marketing, such as sales pipeline management and email marketing.

2. HubSpot:

HubSpot is an all-in-one CRM with powerful AI tools for streamlining operations across different departments. It excels at lead scoring, predictive analytics, and automating repetitive tasks. However, the sheer breadth of features can sometimes overwhelm smaller businesses with simpler needs.

3. Zendesk:

Zendesk CRM is a sales powerhouse, offering features like intelligent lead routing, automated follow-ups, and performance analysis. It provides a clear and organized view of your sales pipeline, helping you track progress and identify bottlenecks. While Zendesk offers strong sales capabilities, its marketing and customer support features can feel limited compared to more comprehensive CRM solutions.

Top 15 Contact Management Software for 2024

To compile this list, I have assessed each tool’s ease of use and scalability, ensuring they meet the diverse needs of consultants. My evaluation includes my personal experiences, insights from reputable reviews, and feedback from industry peers.

1. BIGContacts – Best for Contact Management & Email Marketing for Startups & Small & Medium Businesses

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BIGContacts is an intuitive and easy-to-use CRM application offering effective automation capabilities. This contact management software lets you track the contact details, previous touches, upcoming appointments, and transaction history from the same platform. It helps create automated email campaigns to deliver the most appropriate messages to contacts based on their specific needs.

Here’s what one of our valued clients, Sennan Quigley, shared about his experience with BIGContacts –

case-study-on-best-crm-software

Read Full Success Story

What You’ll Like:

  1. Automated drip email sequences to connect with contacts at the most effective time
  2. 360° management of contact data, tasks, notes, & files
  3. Task management and task tracking using visual calendars and to-do lists
  4. Contact segmentation into lists that can be static or dynamically updated
  5. Awesome human support 24/7 via phone, chat, and knowledge base
  6. The interface is user-friendly and helps in navigating easily

What You May Not Like:

  1. No downloadable or on-premise version
  2. No dedicated account manager for the free plan, unlike the paid

Pricing:

  1. Forever free for small teams. Paid starts at $9.99/month.

2. HubSpot – Best for Centralizing Sales, Marketing, & Support Operations

crm-hubspot-software

Image Source: Hubspot

HubSpot CRM automatically enriches the contacts added to the database, helping make interactions more personalized. The tool can also be used to schedule tasks, manage support tickets, and follow up with prospects at the right time. Besides being an excellent contact management tool, it offers valuable insights into your business processes with its powerful analytics capabilities.

What You’ll Like:

  1. Visual workflow builder to automate repetitive marketing tasks, such as lead nurturing email sequences, internal notifications, and data updates
  2. Lead capture tools like customizable forms, pop-up CTAs to landing pages, and live chat to attract and capture leads
  3. Social media management to schedule and publish content across multiple social media platforms directly from HubSpot
  4. Sales pipeline management to track deals and opportunities from initial contact to close and leverage AI-powered insights to prioritize sales activities and improve win rates

What You May Not Like:

  1. While HubSpot provides a variety of templates for emails, landing pages, etc., the extent of customization might be restrictive
  2. Exporting or migrating your data can be complex and time-consuming

Pricing:

  1. Starts at $20/user/month.

3. Bigin – Best for Marketing Automation

bigin-crm-software

Image Source: Bigin

Bigin CRM lets you collect and analyze customer behavior data, helping personalize upcoming interactions effectively. You can use this software to manage contact data and craft highly personalized campaigns that strengthen relationships. Bigin also enables contact segmentation, helping you deliver the most appropriate messages to the targeted audience.

What You’ll Like:

  1. Automatic contact segmentation based on customer behavior
  2. Customizable, targeted email campaigns across multiple channels
  3. Insightful reports to enhance the effectiveness of the project
  4. Ability to set up custom interactions based on contact data and activity

What You May Not Like:

  1. It doesn’t let you add custom fields to contact records
  2. Requires advanced search and deduplication features

Pricing:

  1. Custom pricing

4. Streak – Best for Lead Management

streak-lead-management-software

Image Source: Streak

If you require a contact management tool that functions within Gmail, Streak CRM is a reliable option. This tool provides a complete context of who you’re engaging with, including relevant contact information and previous exchanges, so you can deliver highly personalized solutions. Moreover, Streak works within your inbox, so you never lose track of important conversations.

What You’ll Like:

  1. Detailed activity timelines, including interactions across channels
  2. Ability to create custom workflows to enhance organizational productivity
  3. Sorting and filtering through contact data, making it simple to organize, access, and prioritize customer information
  4. Comprehensive view of all emails, calls, files, notes, and tasks related to contacts

What You May Not Like:

  1. Customer service can be unsatisfactory
  2. Limited native integrations are available

Pricing:

  1. Starts at $59/user/month.

5. Pipedrive – Sales Pipeline Management

Pipedrive CRM - Best for Sales Pipeline Management

Image Source: Pipedrive

Pipedrive CRM works as an effective contact management tool that keeps all essential data accessible from one place. This software offers a visual sales pipeline with a drag & drop UI to track and manage available opportunities. You can store relevant data with custom fields, modify sales stages and keep better track of all prospects using Pipedrive.

What You’ll Like:

  1. Lead segmentation into distinct lists for better targeting
  2. Task automation of repetitive tasks like data entry and sales follow-ups
  3. Access to detailed reports and make accurate business forecasts
  4. Ability to build and track multiple custom sales pipelines to stay current with all deals

What You May Not Like:

  1. Training resources are inadequate
  2. Lacks advanced reporting capabilities

Pricing:

  1. Starts at $12/user/month.

6. Zendesk Sell – Best for CRM Integration With Existing Zendesk Support

Zendesk Sell - Best for Best for Zendesk Suite Users

Image Source: Zendesk

Zendesk Sell keeps all your contact data updated and usable with its effective contact management services. You can use this contacts database software to track, manage and engage with your customers effectively. It reduces the manual data entry effort by capturing information automatically. Zendesk Sell’s built-in analytics and integrations further improve its effectiveness as a contact manager software.

What You’ll Like:

  1. Ability to create smart contact lists for effective segmentation and targeting
  2. Automatic email and task sequences with trigger-based actions
  3. Complete visibility into prospects and customers with custom sales pipelines
  4. Key performance metrics tracking by creating custom dashboards using a drag-and-drop interface

What You May Not Like:

  1. Requires better functionality to filter and sort through data
  2. It does not offer advanced reporting options

Pricing:

  1. Starts at $19/user/month.

7. monday.com – Best for Project Management

monday-crm-best-visual-task-tracking-software

Image Source: Monday CRM

monday.com centralizes customer information, tasks, and communications. It can strengthen your relationships by making every interaction more targeted and relevant. With monday.com taking care of your contact data, you can rest assured about your customer experiences. This highly customizable software allows you to modify workflows, processes, pipelines, etc., according to your business needs.

What You’ll Like:

  1. Contact cards to view all related tasks, documents, last touches, and upcoming events in one place
  2. Automatic interaction logging against the respective contact records
  3. Real-time insights into contacts with custom dashboards
  4. Task automation for repetitive tasks, reminders, and workflows

What You May Not Like:

  1. The performance of the mobile app drops at times
  2. Creating automated flows should be more user-friendly

Pricing:

  1. Starts at $9/user/month.

8. Covve – Best for CRM Personalization

covve-best-crm-for-personalization

Image Source: Covve

Covve lets you build meaningful relationships by keeping contact data well-organized. It ensures that no vital communication opportunity is wasted by tracking engagement and providing actionable insights. This intelligent contact database software can boost your retention by providing personalized experiences to clients. Covve also allows you to set up automated reminders for important tasks and events.

What You’ll Like:

  1. Smart reminders to set up the right time to engage with contacts
  2. Provision to add notes to contact records to store additional information
  3. Access to networking analytics data to optimize contact management efforts
  4. Ability to add contacts to your system by simply scanning business cards

What You May Not Like:

  1. Limited customization options are available for the home screen
  2. The setup process can be time-consuming

Pricing:

  1. Custom Pricing.

9. Salesforce – Best for Sales Management

salesforce-best-sales-engagement-software

Image Source: Salesforce

Salesforce is a premier CRM tool that brings contact and sales management together to drive more conversions. Organizations prefer this cloud-based solution due to its enterprise-grade features. This software offers extensive customization, so you can adapt it however you like. Salesforce also has a robust reporting module that lets you get a better hold of your business data.

What You’ll Like:

  1. Ability to source data from multiple channels to manage contact data
  2. Automated workflows to set up reminders for repetitive activities to enhance productivity
  3. AI-powered recommendations to optimize your project and sales management
  4. Instant notifications for contact activity such as email opens or clicks

What You May Not Like:

  1. It has a steep learning curve
  2. Customizing reports can be challenging

Pricing:

  1. Starts at $165/user/month.

10. Bitrix24 – Best for Online Team Workspace

bitrix-crm-software

Image Source: Bitrix24

Bitrix24 is a comprehensive platform that simplifies business contact management, customer engagement, and deal tracking. The tool makes it easy to acquire more leads and manage all interactions with these leads to close more deals. Bitrix24 offers powerful automation features that contribute to enhanced business productivity. The tool also acts as a collaborative space for your team to track and edit documents.

What You’ll Like:

  1. Contact Center dashboard to stay on top of all interactions and make data backed decisions
  2. Ability to manage quotes, invoices, and payments from a single platform
  3. Ability to access all tasks, meetings, and documents related to contacts in one place
  4. Mobile application to view any relevant information remotely

What You May Not Like:

  1. Technical support is ineffective
  2. Setup is time-consuming and complicated

Pricing:

  1. Starts at $23.5/organization/month

11. Insightly – Best for Workflow Automation

insightly-best-lead-routinting-software

Image Source: Insightly

Insightly empowers you to manage all sales, marketing, and customer service activities without leaving the platform. It works as an effective solution to optimize contact data management efforts. This contact management CRM tool can be utilized to craft consistent experiences that boost customer satisfaction levels. It also offers reliable reporting to help you track your performance.

What You’ll Like:

  1. Ability to create automated workflows with multiple rules and steps
  2. Drag-and-drop functionality to create custom real-time data dashboards
  3. User roles, sign-on verification, and authorization features to ensure the security of business data
  4. Relationship linking feature to understand the contact’s organizational structure

What You May Not Like:

  1. Requires better functionality to notify internal team members
  2. Customization options are limited

Pricing:

  1. Starts at $29/user/month.

12. Freshsales – Best for AI-Powered Sales Campaigns

freshsales-best-sales-management-tool

Image Source: Freshsales

Freshsales automates contact management by enabling you to capture and log data intelligently. The tool helps track contact data and communication records from the same place. Moreover, the 360° view of contact data provided by Freshsales can help you personalize your interactions. You can also connect the application with your email inboxes to stay on top of every conversation.

What You’ll Like:

  1. Ability to automatically enrich contact records with publicly available data
  2. Contact scoring feature to engage with high-value opportunities
  3. Automated email sequences to connect with contacts at the right time
  4. Detailed activity timelines to track touchpoints

What You May Not Like:

  1. Customer support fails to meet expectations
  2. The speed of the tool drops at times

Pricing:

  1. Starts at $8.8/user/month.

13. SugarCRM – Best for Marketing, Sales & Customer Service

sugarcrm-software

Image Source: SugarCRM

SugarCRM is one of the best software for contact management that can be tailored to suit your exact needs. It can be used to automate key business processes, allowing you to achieve your goals with greater efficiency. Capturing leads and qualifying them is simple with SugarCRM. The tool also enables you to comply with data storage and management security requirements.

What You’ll Like:

  1. Multi-step engagement campaigns to foster stronger customer relationships
  2. Workflow automation to improve organizational productivity
  3. Customizable data fields and views based on your needs
  4. Real-time alerts to track key metrics and performance to forecast your revenue

What You May Not Like:

  1. The interface is complex and clunky
  2. The mobile app offers limited features

Pricing:

  1. Starts at $19/user/month.

14. Nimble – Best for Social Media Integration

nimble-best-project-marketing-outreach-software

Image Source: Nimble CRM

Nimble offers a range of features that keep your contact data organized and well-updated. It brings contact details, social media accounts, previous interactions, and upcoming appointments to a single platform, enabling you to drive better engagement. By providing a 360° account of your prospects and customers, Nimble makes it easy to personalize outreach efforts.

What You’ll Like:

  1. AI-powered features to enrich contact records with essential information
  2. Ability to track email open and click rates to identify your most engaged contacts
  3. Segmentation of contacts into lists that enhance targeting
  4. Visual sales pipeline to get a broad representation of where every prospect stands with a sales pipeline

What You May Not Like:

  1. The interface needs to be more uncomplicated and user-friendly
  2. Customer service isn’t highly responsive

Pricing:

  1. Starts at $29.9/user/month.

15. Copper CRM – Best for Businesses Using Google Workspace

copper-crm-software

Image Source: Salesdorado

Copper CRM tool works effectively within the Google Workspace. This tool can be used for contact management for businesses that wish to keep their data synchronized across applications. It enables deals and email tracking from the same platform. Copper also makes it easy to add new prospects and manage tasks, contributing to improved efficiency.

What You’ll Like:

  1. A comprehensive dashboard to find all emails, files, and notes related to contacts in one place
  2. Automatic information update to contact records like phone numbers, email addresses, and social media
  3. Ability to tag and filter contacts based on your preferred criteria
  4. Live activity feeds within contact profiles to stay updated with interactions in real time

What You May Not Like:

  1. Functionality is restrictive for businesses not working within the Google ecosystem
  2. Creating workflow automation sequences is time-consuming and challenging

Pricing:

  1. Starts at $12/user/month.

Keeping Your Profitability Intact With Contact Management Software

The 15 best contact management software listed above are highly reliable solutions for managing prospect and customer data. These tools can streamline your contact management efforts, allowing you to build relationships that stand the test of time.

One thing you must remember here is that-

Every business has a different scope of implementation of its tech stack.

Therefore, you must communicate with your team members and identify areas they require help with. The next step is to look into certain key features that can add to the functionality of any contact management system. These include the integrations it offers, the extent of automation it provides, its features, and its ease of usage. All of these factors can help you find the most effective contact management solution for your business.

For instance, if you require features such as automatic profile enrichment, marketing automation, instant alerts, data synchronization, and comprehensive reports, you should go with tools like BIGContacts. This simple yet powerful tool offers a range of features that enhance contact management. It also offers features such as workflow automation that can empower your team to be more productive. All of these combine into increased revenue and accelerated business growth.

Make contact management effortless!

Manage your contacts & strengthen customer relationships with BIGContacts.

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FAQ

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Contact management software typically includes integrations with essential tools like email platforms (Gmail, Outlook), calendars, and productivity apps to streamline communication. You’ll also find integrations with CRM, marketing automation tools, social media, and customer support platforms. These connections make it easy to manage contacts across various channels, keeping everything in sync and accessible.

BIGContacts integrates with a variety of popular tools to streamline your workflow. Some of the key integrations include marketing automation platforms like Mailchimp and ActiveCampaign, communication tools like Skype, Gmail, and Outlook, and accounting software like QuickBooks and FreshBooks. You can also connect BIGContacts with your CRM, such as Salesforce or HubSpot, to keep all your customer data in sync.

For small businesses, the best contact management software combines simplicity with powerful features at an affordable price. BIGContacts CRM is a suitable choice, offering easy-to-use tools for organizing contacts, tracking communication, and setting reminders. It offers a forever-free plan and is built for small teams looking to streamline their workflow and strengthen customer relationships without the complexity or high costs.

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About the author

BIGContacts Editorial Team is a passionate group of CRM experts dedicated to improving your customer relationships with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your contact management and business process automation initiatives.