Bitrix24 is a powerful collaborative CRM tool for managing tasks, projects, and client relationships from a single place.
While it has long been a trusted name in the CRM industry, it may not be the perfect solution for everyone.
You might need a tool with different functionalities, a more user-friendly interface, improved customer support, or maybe you’re just trying to cut costs. Whatever your reasons are, it’s smart to explore all the available options.
I’ve been there, and I understand that switching to a new CRM tool is not a decision to be made lightly; it involves costs, training, and more.
Also, if not done right, it could pose risks for your data and operations!
7 Best Bitrix24 Alternatives in 2024
To find the best CRM tools like Bitrix24, I focused on essential features, scalability, security, pricing, and above all – user experience. Using personal exploration and peer recommendations, I’ve compiled a list of recommendations that are grounded in real-world context.
1. BIGContacts– Best Contact Management & Email Marketing Tool for SMBs
BIGContacts was recommended to me by a small business owner who used the tool to scale their business operations. And having witnessed its efficiency firsthand over the past two years, I can vouch for it as a solid alternative to Bitrix24.
With its easy-to-use setup and affordability, it’s ideally suited for small and medium-sized businesses needing a functional contact management solution without breaking the bank.
A centralized dashboard gives me instant access to essential data, reducing the back-and-forth between multiple tabs or tools, which makes task management and sales tracking incredibly straightforward.
What really stands out for me is its marketing automation capabilities. I’m able to send personalized emails to prospects, tailored to their specific stage in the sales process.
What You’ll Like:
- A customizable sales pipeline with a drag-and-drop interface makes it easy to track deal status, manage commission, and keep everyone on the same page
- Automated task reminders, workflows, and email drip campaigns
- Integrated task and calendar management feature ensures you never lose track of meetings, emails, files, tasks, and important dates
- The ability to create your own fields, processes, workflows, and reports
What You May Not Like:
- The free trial seems short to explore the ins and outs of the tool
- While you can create a number of email templates and save them for future use, it can be slightly challenging to search through them
Pricing:
- Forever free plan for startups with all premium features. Paid plan starts at $9.99/month.
2. monday.com CRM– Best for Visual Dashboards
Image Source: monday.com
Next on my list is another comprehensive task and customer relationship management tool – monday.com CRM.
I appreciate the instant command it gave over each deal with the help of visual sales pipelines, allowing me quick access to all the information I needed to close deals.
The customizable dashboards, providing a real-time overview of outstanding tasks, were a huge plus. I could easily tailor their function, ensuring that they aligned seamlessly with my team’s needs.
With monday.com CRM, I was able to build a custom workflow for my team, which led to better utilization of resources. The ability to set goals for team members and track their progress also came in handy.
What You’ll Like:
- No-code automation of sales processes, including automatic assignment of leads
- Centralized client communication with email integration and trackable interactions
- Collaborative boards enhance team coordination and client service delivery
- Reports provide actionable insights from your sales data to improve your strategy
What You May Not Like:
- It may feel overly complex for businesses with simpler CRM requirements
- The software slows down when you are working with multiple boards simultaneously
Pricing:
- Starts at $10/user/month
Read More: Top Monday.com Sales CRM Alternatives
3. Pipedrive– Best for Sales Professionals
Image Source: Pipedrive
Pipedrive is known to be a CRM designed for salespeople by salespeople. And having worked with it in the past, I can attest to the validity of this statement!
With custom sales pipelines, managing deals became significantly easier. I could add leads, their win probability, and other associated details to the pipeline. The tool also highlighted the leads that were about to go cold, making it easy to prioritize our actions.
The platform also focuses extensively on team collaboration, supporting effective communication among colleagues. This made it easy for us to share updates about sales operations and closed deals.
Pipedrive also offers an integrated solution for tracking contact history, including calls, emails, meetings, and notes.
What You’ll Like:
- Insightful reports and sales forecasts help users stay informed of the progress and revenue projections
- A mobile app to access important sales data on the go
- Sales automation enables you to nurture more leads with any manual busywork
- Targeted lists can drive more personalized communication
What You May Not Like:
- Reports and automation capabilities are only available for the higher-priced versions
- Performance issues may occur with the mobile application
Pricing:
- Starts at $9.90/user/month.
4. Trello– Best for Task Management
Image Source: Trello
Unlike traditional CRM tools that seemingly control you, I found Trello to be designed to give you greater control over your CRM processes.
It offers an intuitive setup where managing contacts and tasks is seamless. I could easily get started with the tool using customizable playbooks. The no-code automation capabilities of the tool further enhanced my team’s productivity.
Visual workflow is their forte; with customizable boards, cards, and columns, I could track project stages, set up pipelines, and configure the system according to my sales process.
Trello’s integration roster was extensive, allowing seamless conjunction with tools like Slack and Dropbox, effectively consolidating my team’s work in one accessible place.
What You’ll Like:
- Boards, lists, and cards present essential business information in an easy-to-digest manner
- Tags help you keep colleagues updated with essential information
- Daily, weekly, and monthly calendar views
- Advanced checklists help keep track of tasks assigned to you, their due dates, and other associated details
What You May Not Like:
- It may not scale well for larger enterprises or complex workflows
- You can’t easily set up complex relationships between tasks
Pricing:
- Free plan available (with limited boards and command runs). Paid options start at $5/user/month.
5. Zoho CRM– Best for Sales Process Automation
Image Source: Zoho
I used the free version of Zoho CRM upon recommendation from a peer, and I realized that it goes beyond the ordinary by automating key sales processes such as lead capturing, scoring, and assignment.
With its workflow automation capabilities, I could improve processes like escalation rules and approvals. Also, thanks to its drag-and-drop editor, I could easily tailor the CRM environment according to my preferences.
Zoho CRM also facilitates omnichannel engagement. This means that you can communicate with customers across various channels, such as email, telephony, social media, and live chat.
I also found the sales enablement tools, team collaboration, performance management, AI-based predictions, and comprehensive customization options to be quite useful.
What You’ll Like:
- Customizable customer journey orchestration and visualization with maps
- Actionable insights from reports and charts drive informed decision-making
- Gamification elements like badges and trophies help boost team performance
- A built-in conversational assistant- Zia
What You May Not Like:
- The workflow feature is not user-friendly
- Reports do not produce reliable results always
Pricing:
- Free for 3 users. Paid plans start at $14/user/month.
6. HubSpot– Best for Lead Generation & Nurturing
Image Source: prod.imgix
HubSpot CRM excels in lead generation and nurturing, which are crucial to growing your business.
It stands apart from Bitrix24 in terms of data organization and management. It automatically enriches contact data from online sources, thereby saving me the trouble of manually inputting or updating data.
Apart from automatically collecting and managing contact data, HubSpot CRM offers an ingrained suite of marketing tools that streamline lead generation. These include options for creating targeted ad campaigns, building landing pages, and analyzing user behavior.
Moreover, free marketing tools such as live chat and chatbot integration allowed me to engage with website visitors in real time, promptly addressing their queries.
Once leads are generated, HubSpot CRM’s lead nurturing capabilities come into play. The platform provides valuable insights into each lead, enabling you to employ email marketing in the form of personalized drip campaigns that drive more conversions.
What You’ll Like:
- Real-time sales activity tracking and analytics on a visual dashboard
- Customizable email templates and tracking for personalized communication
- Integration with Gmail and Outlook offers timely alerts and facilitates seamless email management
- Mobile CRM app for iOS and Android to manage deals and communication on the go
What You May Not Like:
- If you have a highly specialized sales process or need intricate automation, you may find it challenging to set up and optimize the tool
- Pricing is steep, which means that the overall cost increases quite rapidly with add-ons and customizations
Pricing:
- Free plan available (with limited templates, lists, and other advanced features). Paid options start at $18/month.
7. Odoo– Best for Open Source CRM
Image Source: images.cybrosys
If you need an open source Bitrix24 alternative, Odoo is a great choice.
The CRM is incredibly user-centric and offers tools to foster stronger customer relationships. For instance, its tracking feature allowed me to monitor leads and close opportunities. It even enabled accurate forecasting, making business decision-making an informed and easier process.
The platform offers custom dashboards that cater to a company’s unique needs. I found this markedly helpful in getting a snapshot of my business performance at a glance.
One of my favorite tools within Odoo CRM was the scheduling feature. This tool, based on sales scripts, allowed me to plan out calls, meetings, mailings, and quotations.
In comparison with Bitrix24, I found that accessing relevant information became swifter, given that all the needed information was attached directly to the opportunity, including website pages visited, emails received, and more.
What You’ll Like:
- Personalized dashboards offering detailed business performance insights at a glance
- Real-time messaging helps keep tabs on the team’s activity and exchange ideas, updates, or files effortlessly
- Data-driven approach with real-time reports and flowcharts
- Automated creation of invoices, contract signing, and marketing emails for increased efficiency
What You May Not Like:
- The customer support team is not highly responsive
- The tool lags when dealing with a huge volume of data
Pricing:
- Free for one Odoo app. Paid license options start at $20/user/month.
Which is the Best Bitrix24 CRM Alternative?
Every business has varying needs, and consequently, the most optimal solution for every business is different. Consider factors such as your team’s workflow, budget, sales process, and other features that matter the most to your organization when comparing various Bitrix24 competitors.
Option A – BIGContacts
BIGContacts is an excellent CRM known for its robust contact management and organization features. It offers advanced email marketing tools, comprehensive task management, and adaptable accessibility due to its cloud-based setup, making it an attractive alternative to Bitrix24.
Option B – Trello
Trello leans more on project management, allowing for better team collaboration and organization. It delivers a simple-to-navigate user interface, along with customizable boards, lists, and cards, rendering it an optimal solution for teams looking for straightforward task scheduling and contact data management.
Option C – HubSpot
HubSpot CRM’s suite of features makes it an exceptional alternative to Bitrix24, particularly for sales lead generation and nurturing. Its user-friendly interface, robust data management capabilities, integrations, and customization options make it a highly recommended choice for businesses seeking to expand their customer base.
Evaluation Criteria
The evaluation of products or tools chosen for this article follows an unbiased, systematic approach that ensures a fair, insightful, and well-rounded review. This method employs six key factors:
- User Reviews / Ratings: Direct experiences from users, including ratings and feedback from reputable sites, provide a ground-level perspective. This feedback is critical in understanding overall satisfaction and potential problems.
- Essential Features & Functionality: The value of a product is ascertained by its core features and overall functionality. Through an in-depth exploration of these aspects, the practical usefulness and effectiveness of the tools are carefully evaluated.
- Ease of Use: The user-friendliness of a product or service is assessed, focusing on the design, interface, and navigation. This ensures a positive experience for users of all levels of expertise.
- Customer Support: The quality of customer support is examined, taking into account its efficiency and how well it supports users in different phases – setting up, addressing concerns, and resolving operational issues.
- Value for Money: Value for money is evaluated by comparing the quality, performance, and features. The goal is to help the reader understand whether they would be getting their money’s worth.
- Personal Experience / Experts’ Opinions: This part of the evaluation criteria draws insightful observations from the personal experience of the writer and the opinions of industry experts.
Learn More About Alternatives to Bitrix24
Which type of functionality does Bitrix24 CRM provide?
Bitrix24 is a collaborative platform that combines CRM and project management. The tool also offers task automation to improve business profitability. It empowers small businesses to maximize sales efficiency and team productivity. With robust pipeline management, marketing automation, and opportunity tracking, Bitrix24 can considerably impact your sales outcomes.
You can connect web forms with the tool to capture leads directly in your CRM system. Bitrix24 can also be used to create and manage automated email campaigns to nurture sales leads effectively.
What are the limitations of Bitrix24?
While Bitrix24 may be a top-rated CRM solution, it lacks in certain regards, making it an unsuitable choice for several enterprises. In this case, it is best to look for Bitrix24 top competitors that offer the same level of functionality.
Here are some reasons why people may look for alternatives:
- Pricing is not suitable
- Lack of proper technical support from the vendor
- The interface is not easy to navigate
- Difficult training and complex implementation
- Limited customization and integration options
- Takes time to get used to the software
How do I choose the best Bitrix24 alternative?
The decision requires a thorough understanding of business requirements, growth objectives, and industry trends. To find the most optimal solution for your business, you must:
- Analyze your existing solutions and obtain a better understanding of what functionality you require.
- Obtain direct feedback from your team members. Identify their pain points and find a tool to help them avoid the same issues moving forward.
- Choose a customizable and versatile tool that can save you from the trouble of looking for multiple tools.
- Make sure to go through user reviews for the software you plan to adopt for your business.
- Use the free trial to understand the scope of implementation and discover how effective the tool can be for your specific needs.
For more on how to choose a CRM, watch this quick video:
Can I easily migrate my existing data from Bitrix24 CRM to alternative solutions?
Yes, the ease of migrating your data from Bitrix24 CRM to alternative solutions depends on the chosen CRM and your data’s complexity. Many CRM systems offer data import tools, but the level of effort and compatibility may vary. It’s advisable to check with the specific alternative documentation or support team for guidance to ensure a smooth transition.
Can I customize these CRM options’ interfaces and workflows to match my business’s unique needs?
Leading Bitrix24 CRM alternatives offer the ability to customize the interface, as well as build unique workflows that suit the needs of your organization. You can often adapt fields, layouts, and automation processes to align with your unique needs, ensuring that the CRM solution functions seamlessly within your organization’s workflow.
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