Customer Insights

Popular Articles

10 Innovative CRM Trends in 2025

10 Innovative CRM Trends in 2025

Over the years, the Customer Relationship Management System has evolved beyond a simple contact management tool. We have moved further to a new decade where the key trends have taken new turns to accelerate the growth of the industry. Indeed, it is at the forefront of innovation! The competitive software system offers the best-in-class customer...
Read More
The CRM Implementation Plan: 12 Step Strategy Process

The CRM Implementation Plan: 12 Step Strategy Process

I’ve learned that CRM implementation isn’t just about turning on a tool. It’s about helping your sales professionals work in a more productive way.  Quick story. I joined a team when they had recently bought a CRM system. Only 18% were using it to its full potential. They bought all the fancy features but skipped...
Read More