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Measuring ROI for CRM: A Valuable Process

Measuring ROI for CRM: A Valuable Process

When a company is considering the purchase or upgrade of a CRM system, there is often a disconnect between the perceived value and the real value of CRM solutions. Because CRM does not directly lend itself to easily quantifiable analysis, it is often difficult to determine the ROI from using the best CRM software.
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25+ Useful CRM Statistics to Know in 2024

25+ Useful CRM Statistics to Know in 2024

Did you know that CRM software is one of the biggest software markets in the world? One of the biggest factors behind it’s growth is companies wanting to quickly access customer data, and use it for effective customer service, email marketing and personalization.
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What is Proactive Customer Service and How to Implement It?

What is Proactive Customer Service and How to Implement It?

Remember the last time you were actually surprised by a delightful experience from a customer service team? Maybe you ordered your favorite pizza online, only to find the restaurant didn’t have it in stock anymore. Instead of issuing a refund, the customer care representative had the pizza delivered right to your doorstep from another location....
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