![Top 9 Contact Management Software [Comparative Guide]](/wp-content/uploads/2022/03/15-Best-Contact-Management-Software-Tools-in-2022.png)
How to Build a Custom Sales Pipeline: 5-Step Guide to Follow
How often have you heard sales professionals throwing around the term ‘Sales Pipeline’ when talking about potential opportunities?
Measuring ROI for CRM: A Valuable Process
When a company is considering the purchase or upgrade of a CRM system, there is often a disconnect between the perceived value and the real value of CRM solutions. Because CRM does not directly lend itself to easily quantifiable analysis, it is often difficult to determine the ROI from using the best CRM software.
6 Powerful CRM Reports to Run For Driving Sales
Small business owners know that the most important thing is to make decisions based on data. It’s not enough to go with your gut to understand how your business is performing; you need hard evidence.
25+ Useful CRM Statistics to Know in 2025
Did you know that CRM software is one of the biggest software markets in the world? One of the biggest factors behind it’s growth is companies wanting to quickly access customer data, and use it for effective customer service, email marketing and personalization.
What is Proactive Customer Service and How to Implement It?
Remember the last time you were actually surprised by a delightful experience from a customer service team? Maybe you ordered your favorite pizza online, only to find the restaurant didn’t have it in stock anymore. Instead of issuing a refund, the customer care representative had the pizza delivered right to your doorstep from another location....
Sales Tracking – 7 Best Practices for Small Businesses
The central goal of all salespeople is to close more deals and acquire more profitable business. To that end, it is essential to manage your sales opportunities in the best way to achieve the desired result. Tracking your sales efforts is a necessary step in the overall process. What are some sales tracking techniques that...
2 Ways That Small Business Sales Managers Can Use CRM Software
When you think about your CRM software and how it relates to your sales process, you likely immediately think of how your sales staff uses contact management features. Or maybe you think about how CRM automates certain functions of the sales process, easing the load of your sales staff. But how can CRM software be...
Adopting New Technology – Web Based CRM Software
The technology adoption life cycle is a sociological model originally developed by Joe M. Bohlen and George M. Beal in 1957 at Iowa State College.
CRM Glossary & Definitions
No one likes confusing business jargon. But sometimes, when you are new to something (particularly with business software), it is inevitable. Understanding CRM terminology is easy if you work with CRM software every day, but many clients and businesses are new to CRM systems so it can quickly get overwhelming and confusing.